True anonymity
QR-based access, OTP with cryptographic hashing, no names ever stored. Employees speak freely because they know they're truly unseen.
Every voice deservesto be heard.
açai Hear is a safe, anonymous employee complaint portal powered by AI that turns unspoken concerns into resolved outcomes without fear of retaliation.
100%Anonymous by design
4hCritical case SLA
6+Country compliance ready
What açai Hear Does
Built for the whole
complaint lifecycle.
From the first word spoken to the final resolution, every step is handled with intelligence, care, and compliance.
AI counsellor chat
An always-on AI counsellor guides employees through their concerns, including voice notes, file attachments, and real-time crisis support.
Smart auto-triage
Every case is instantly auto-categorised by type, severity, and priority so the right people act fast without manual sorting.
Full case management
Status workflows, notes, investigator replies, SLA timers, and complete audit logs all in one structured admin dashboard.
Policy-aware AI admin chat
HR and Legal ask questions about your organisation's policies and case history; precise, sourced answers instantly.
Analytics & compliance
Live KPIs, SLA breach alerts, case trends, and one-click exports for compliance reviews and board reports in minutes.
Compliance
Local laws.Global deployments.
Built for organisations operating across borders with jurisdiction-aware complaint handling baked in from day one.
India — POSH Act
Full ICC workflow with encrypted identity disclosure, jurisdiction-aware from intake
United States
EEOC-aligned workflows, 988 Suicide & Crisis Lifeline integrated
United Kingdom
Samaritans crisis support, UK Equality Act guidance built in
Global Ready
Jurisdiction-aware routing and helplines for any region, any regulatory landscape
Six steps, zero loose ends.
From submission to closure, every concern moves through a workflow that's structured, secure, and accountable.
Step 1 of 6 · Submit
Anonymous intake via QR code or portal link.
Employees raise concerns from anywhere - scan a poster, click a link, or open the app. No login required, no identifying metadata captured.
Six steps,zero loose ends.
From submission to closure, every concern moves through a workflow that's structured, secure, and accountable.
Step 1 of 6 · Submit
Anonymous intake via QR code or portal link.
Employees raise concerns from anywhere - scan a poster, click a link, or open the app. No login required, no identifying metadata captured.
Step 2 of 6 · Chat
AI counsellor explores the concern with care.
An always-on AI counsellor walks employees through their concern at their own pace - voice notes, file attachments, and real-time crisis support included.
Step 3 of 6 · Triage
Auto-categorised and priority-scored instantly.
Every case is sorted by type, severity, and priority the moment it lands - so the right people act fast, with no manual triage queue.
Step 4 of 6 · Investigate
Assigned team acts with full case context.
Every investigator sees the same timeline - chats, attachments, escalations, SLA clocks - so action stays consistent across people and time zones.
Step 5 of 6 · Resolve
Outcome communicated securely to complainant.
Close the loop in a private, encrypted channel - no email leaks, no broadcasts, no unintended exposure of identity.
Step 6 of 6 · Close
Audit trail locked, stored, compliance-ready.
Complete audit logs, SLA timers, and regulator-ready exports - so your organisation stays defensible when scrutiny comes.
Testimonials
What founders saywhen they actually use it.
“We built açai Hear for ourselves first. The day a case lands, our legal lead has the context, the SLA clock, and the next action. No three-week email archaeology.”
Utkarsh WaghFounder & CEO, Humancloud Technologies
“Most grievance tools assume you'll do the listening. Hear actually listens. The AI counsellor handles the conversation, and what lands on my desk is signal, not noise.”
John GengarellaCo-founder & CEO, Teamcast.ai
Works where your teams already live.
Outlook integration
Get case digests, SLA reminders, and breach alerts delivered straight to your team's inbox.
Slack integration
Surface every new concern in the channels your team already lives in and act without switching context.
Excel export
Export full case logs, audit trails, and KPI reports for board reviews or compliance handoff.
Webhooks
Stream every case event to your existing systems with a simple, secure HTTP endpoint.
Plug açai Hear into the channels and exports your operations team already relies on. Cases land where work is happening, with audit trails that travel cleanly between Outlook, Slack, Excel, and any webhook-ready system.
Response SLA
No case waitslonger than it should.
Automated SLA timers ensure every case gets the attention it deserves. Breach alerts fire automatically — even when things go quiet.
SLA Matrix · Live
Auto-monitored| PRIORITY | ACTION | WINDOW |
|---|---|---|
| Critical | Auto-escalates | 4 Hours |
| High | Auto-escalates | 24 Hours |
| Medium | Alert sent | 72 hours |
| Low | Alert sent | 7 days |
Frequently Asked Questions
Everything you need to know about açai Hear, anonymous reporting, and how cases move from intake to resolution.
açai Hear is an anonymous workplace concerns platform. Employees raise issues through a portal or QR code, an AI counsellor guides the intake, and every case moves through a structured workflow with SLA timers, audit logs, and resolution tracking.
Identity is never collected at intake. Access is QR-based or link-based, OTP verification uses cryptographic hashing, and no names or device fingerprints are stored. The only person who can ever link a report to a person is the complainant themselves, and only if they choose to disclose.
Yes. açai Hear ships with jurisdiction-aware workflows for India (POSH Act with ICC routing), the United States (EEOC-aligned with 988 crisis support), and the United Kingdom (Equality Act with Samaritans). Cases route to the right framework automatically based on the reporter's region.
SLAs are tied to severity. Critical cases auto-escalate within 4 hours, High cases within 24 hours, Medium within 72 hours, and Low within 7 days. Breach alerts fire automatically if a case stalls, so nothing falls through the cracks.
Yes. Case types, severity scoring, escalation chains, SLA windows, and the AI counsellor's policy library are all configurable per tenant. The workflow adapts to your existing investigation playbook rather than forcing you onto a template.
Give your people a voice.
Give your team the tools.
açai Hear is live today. Get your organisation onboarded in minutes — anonymous portal, QR code, and all.